Customer Help

Shipping
Free shipping applies to items being delivered within the 48 contiguous states for orders over $100. Free shipping does not apply to growing media, bulk soil amendments, over-sized items, international or freight orders. For the best pricing for international and freight orders, call our store.

Privacy Policy
Your privacy is of great importance to us. As a user of this web site (the "Site"), you are valued by us and we will take appropriate measures to protect the information you provide.

Information we collect and how we use it
We only request and use information essential to respond to your requests for information on our products or services and to inform you of services we think may be of interest to you. Our site uses your IP address (an IP address identifies the type of browser you are using i.e. Netscape; Internet Explorer by assigning a unique number) for general system administration to serve you better by diagnosing problems with our site.

Cookies
At times, we may use a feature of your browser to send your computer a "cookie." Cookies are used by thousands of web sites in order to enhance your web experience. A cookie is a small data file that assigns a unique anonymous number to your browser from a web server and is stored on your computer's hard drive. Cookies cannot damage or read information stored on your hard drive. Cookies make your web experience more enjoyable by storing passwords and preferences. You can adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, your election not to accept cookies may diminish your experience with the Site because of additional time needed to repeatedly enter information.

Terms of Use
The terms and conditions set forth below (the "terms") govern you while on this site on the World Wide Web (the "site") and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below.

General Restrictions
All information, documents, products and services, trademarks, logos, graphics, and images ("Materials") provided on this site are copyrighted or trademarked and are the property of GYOstuff. Any unauthorized use of any material contained on the site may violate copyright laws, trademark laws, the laws of privacy and communications statutes.

GYOstuff grants you the limited right to display the materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of GYOstuff. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms. Upon termination you agree to immediately destroy any printed or downloaded materials.

You agree not to "frame" or "mirror" any materials or third-party content contained on this site on any other server or Internet based device without the advanced written permission of GYOstuff or its licensors, respectively. This site may be linked to other sites on the World Wide Web or Internet. Such links do not constitute an endorsement by GYOstuff. You acknowledge that GYO is providing these links to you only as a convenience; you further agree that GYOstuff is not responsible for the content of such sites.

Certain areas of this site are password restricted to authorized users ("Restricted Areas") If you are an authorized user of the Restricted Areas, you agree that you are entirely responsible for the confidentiality of your password and account information, and agree to notify GYOstuff immediately if your password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities which occur under your account, including any fees which may be incurred under your password protected account whether or not you are the individual who undertakes such activities. You agree to immediately notify GYOstuff of any unauthorized use of your account or any other breach of security in relation thereof known to you.

You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part by GYOstuff, and agree that GYOstuff does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that GYOstuff has no liability for any omissions in the materials and content, whether provided by GYOstuff or any third-party.

General Disclaimer
Services and Materials are intended only for GYOstuff’s customers and are provided only for your convenience. 

The service and materials are provided by GYOstuff on an as is basis, and GYOstuff expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to any service or materials. The information regarding Private Investment and any information contained in this Web Site do not constitute an offer by GYOstuff of any of its securities nor does it constitute a request for an offer to buy any securities. Although you may freely download Services and Materials from this and related sites, GYOstuff retains all trademark right and copyright on all text and graphics. You have no right to reproduce them in any way other than for your personal use.

Limitation of Liability
To the maximum extent permitted by applicable law, GYOstuff shall not be liable to you or third-party claiming through you for any damage suffered as a result of your displaying, copying or downloading information or material contained on this site. In no event shall GYOstuff be liable to you or any third-party for any indirect, extraordinary, exemplary, punitive, special incidental or consequential damages (including loss of data, revenue, profits or other economic advantage) however arising, whether for breach or in tort even if GYOstuff has previously advised of the possibility of such possible damage.

Local Laws
GYOstuff controls and operates this site from its headquarters in the United States of America. If you use this site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.

Violation of Terms of This Site
If you violate the terms of this site, GYOstuff reserves the right to terminate service to you without further notice or explanation. GYOstuff’s preferred course of action is to advise you of your inappropriate behavior and advise you of any corrective action. However, flagrant violations of these Terms as determined by GYOstuff in its sole discretion will result in immediate termination of service.

You agree that GYOstuff and its licensors may make improvements and/or changes in the services and prices described in this site, if any, at any time without notice, and further agree that GYOstuff can revise these Terms at any time without notice by updating this posting. Your continued use of the site after such modifications have been made constitutes your acceptance of such revised Terms.

Any action related to these Terms will be governed by Massachusetts Law and controlling U.S. Law without regard to the choice or conflicts of law provisions of any jurisdiction. You agree to the jurisdiction of the courts located in Middlesex County, Massachusetts for the resolution of all disputes arising from or related to these Terms and/or your use of the site.

The failure of GYOstuff to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by GYOstuff in writing. The Terms comprise the entire agreement between you and GYOstuff and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Your use of the Site, however, is subject to the additional disclaimers and caveats that may appear throughout the site.

Trademarks
"GYOstuff" "GYOstuff.com" and "Grow your own." are trademarks of GYOstuff in the United States or other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.

Purchases
Some of the products listed on this website are not regularly stocked in our stores. If we don't have a product you would like, we will gladly order it for you. For online orders, please allow 1-2 business days for processing.

Refunds
Refunds will be issued for any merchandise returned to us within 7 business days from the date of purchase, in original condition. There will be a 20% restocking fee applied to all returns; no refunds on special orders or light bulbs unless manufacturing defect; no refunds on damaged merchandise or bottled products. You (the buyer) will be responsible for all shipping costs for returned items. We are not responsible for lost or damaged returns. We reserve the right to deny any request for exchange or store credit for a returned item.

In the event an item is received damaged, please notify us within 2 business days via email so we can take the necessary steps to ensure you receive a replacement product and a damage claim is reported. In this event, you will not be responsible for shipping or restocking fees.

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